Frequently Asked Questions
Carpet, Upholstery and Hard Floor Cleaning In Durham And Surrounding Areas
Which areas do you cover?
We proudly serve Durham, Chester-le-Street, Bishop Auckland, Seaham, Peterlee, Hartlepool, Stockton, Middlesborough, Sunderland, Darlington, Newcastle. Not sure if we cover your postcode? Give us a call or contact us online.
What cleaning services do you offer?
We offer a complete range of professional cleaning services including :
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Carpet Cleaning ( domestic & commercial )
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Upholstery Cleaning ( sofas chairs footstools )
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Rug Cleaning
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Stone Flooring Cleaning ( marble limestone polished concrete)
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Vinyl & LVT Floor Cleaning
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Tile & Grout Cleaning
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End of Tenancy Cleaning
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Pet Odour & Stain Removal
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Mattress Cleaning
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Stain Protection
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Natural Stone Polishing & Sealing
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Worktop Polishing ( granite marble quartz )
Are your cleaning products safe for children and pets?
Yes - we use eco-friendly, non-toxic, and child/pet safe cleaning solutions that are tough on dirt but gentle on your home.
How long does it take for carpets and upholstery to dry?
Drying times vary based on fabric, ventilation and cleaning method.
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Carpets 2 to 6 hours
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Upholstery 1 to 3 hours
We use high powered extraction machines to speed up drying. We'll advise you on the best ventilation tips during you appointment.
Do you move furniture before cleaning?
Yes - we move furniture as part of the service. For fragile items we advise you move these to a safe place.
Can you remove tough stains and odours?
We specialise in stain removal including red wine, coffee, makeup, paint and pet accidents. We also offer advanced enzyme treatments for long lasting odour removal. Unfortunately some stains can't be removed but we will try our best to make them less noticeable.
Do you offer free quotes?
Yes! You can get a free instant quote using our booking form or call/text 07510 889521 to speak to us directly.
Are you fully insured and certified?
Yes, Masons Carpet and Upholstery Cleaning Ltd is fully insured and a proud member of the NCCA ( National Carpet Cleaning Association ) Our team is trained and certified in industry best practices.
Do you offer end of tenancy cleaning?
Yes- we provide professional end of tenancy carpet and upholstery cleaning, often required by letting agents and landlords. Certificates can be issued upon request.
How often should i get my carpets and upholstery cleaned?
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Every 6 - 12 months for most homes
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More frequently for homes with pets, children or allergies
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Regular professional cleaning extends the life of your furnishings and keeps indoor air healthy
What makes Masons different from other cleaning companies?
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Local family run business
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Over 10 years of experience
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NCCA certified professionals
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Eco-safe solutions
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Fast drying times
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5 star rated on Google & Facebook
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Transparent pricing - no hidden fees
Can you clean commercial premises?
Yes - we provide commercial carpet and upholstery cleaning for offices, schools, restaurants, hotels and more. Out of hours appointments are available
Still Have Questions?
Call 07510 889521 or send us a message. We're here to help - no pressure no obligation